Privacy & Cookie Policy

We collect information about you when you:

• visit the website, and other sites accessible from the website
• register with and buy products or services on the website
• join Dobbies Club on the website or tablet in-store
• transact in-store or on the website and use a membership card
• book an event in-store or on the website
• take part in promotions, competitions, customer surveys and questionnaires
• contact us e.g. in writing, by calling customer services

We may supplement the information we collect about you with information we receive from other sources e.g. public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information

Collecting your personal information helps Dobbies to better understand what you need from us. We use your information to:

• manage and improve the website
• personalise our services to you
• administer and operate your account
• process your orders in-store and online and via our click and collect service
• tell you about important changes to the website and our services
• to manage your Dobbies Club membership
• understand your shopping behaviour to develop and improve our products and services
• manage promotions, competitions, customer surveys and questionnaires
• check and verify your identity, and prevent or detect crime. In performing checks in relation to applications for financial products, your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected

We may share your personal information with approved third parties who support our operations so we can improve your online and in-store. Please note that these third parties are contractually bound to process your data

We may use and share anonymised information with approved third parties. However, we would like to reassure you that this never includes your personal information. This means that the data we share never includes your name, address, and other personally identifiable information

You have the right to ask us to stop processing your information. You can do this by contacting us directly or by updating your online account or membership details at dobbies.com. You should be aware that if you do exercise this right, and you are a member of Dobbies Club, you will come out of the club and we will not be able to offer you member benefits

We will not delete your data for as long as you’re a member of Dobbies Club or a recent spender, and for up to 3 years afterwards

By joining Dobbies Club, you can opt-in to receive access to exclusive offers and benefits

You can opt out of communications at any time by contacting us directly or by updating your details at dobbies.com. You can also opt out of emails by clicking unsubscribe in any Dobbies email. Please note, if you opt out you may not receive certain benefits

We will use the membership information we hold to:

• Send out your money-back vouchers and birthday treat
• Keep you up to date with important news
• Tell you about special offers, exclusive discounts and events which form part of your membership
• To help us improve our service to you and to make our communications and offers more relevant

Membership details and transactional information will only be processed for analysis and research by Dobbies and our trusted research partner. You can contact us to restrict the processing of your personal data to exclude analysis and research at any time

If you agree, we may contact you:

• with offers and information about Dobbies products or services
• with offers and information about partners’ products or services
• for customer research e.g. to help improve our services

Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you

We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. You have the choice about whether to take part in our research or not

We will never disclose your information to anyone outside the Dobbies except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken

The website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours

Data Protection Officer
Dobbies Garden Centres Limited
Melville Nursery
Lasswade
Midlothian
EH18 1AZ

Email: data.protection@dobbies.com

It will help us if you include your Dobbies Club card or member number and any details that would help us identify and locate your information. We want to make sure that the data we hold on you is accurate and up to date. If any of the details are incorrect, let us know and we will amend them

You have the right to complain to the Information Commissioner’s Office at any time if you feel your data has not been processed correctly or your rights and freedoms have been breached. The contact details for the Information Commissioner’s Office are:

Information Commissioner's Office
45 Melville Street
Edinburgh
EH3 7HL
Phone: 0303 123 1113

Email: scotland@ico.org.uk

Website: https://ico.org.uk/concerns/

If you have any queries, please contact us at customer.service@dobbies.com or

Dobbies Garden Centre Limited
Melville Nursery
Lasswade
Midlothian
EH18 1AZ

We use the following types of cookies

Necessary: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to use a shopping cart

Analytical:  These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily

Functional: These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)

Targeting: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests

The rules which apply to the use of cookies are defined within the Privacy and Electronic Communications Regulations (‘PECR’) which require that:

• We tell you what cookies we use;
• What these cookies are doing and why; and
• We ask for your consent to store any cookies on your device, that are not strictly necessary via our cookie banner

When you visit our website for the first time, we ask for your consent to store non-essential cookies on your device

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

• Google Analytics
• Microsoft Clarity
• Unbxd
• Quantcast