Terms & Conditions
Garden centre & online purchases
Making a purchase
Payments can be made by Visa, Mastercard, Maestro, Visa Debit, and Electron.
When placing your order, you will be asked to provide your card details for payment. Please note that at this point this is a pre-authorised transaction only and payment will not be taken from your card until we are ready to dispatch your order, or any individual items contained in that order if you are receiving more than one delivery per order.
In addition to the total amount charged for your order, we will hold a £1 pre-authorisation amount for up to 5 days. This will be refunded once your payment is complete.
In most cases, your order will be prepared for dispatch shortly after placing your order and in this instance, payment will be taken from your card at the same time.
Out of stock and busy periods
If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card.
Whilst we make every effort to deliver your goods as quickly as possible, during busy periods this may take longer than we would like.
Delivery
All orders are dispatched via courier delivery service. Our couriers will deliver to the address stated on your order.
Proof of delivery is in place with all orders and this means that we will need a signature accepting the delivery. In the event that we are unable to deliver, a card will be left with instructions to arrange redelivery.
In the unlikely event that delivery cannot be made on two occasions, the goods will be returned to Dobbies and a further charge may be payable to have the goods re-dispatched.
Delivery of restricted items
Some of the products that we sell can be unsafe or dangerous to children. All goods must be signed for on delivery by an adult aged 18 or over.
Our responsibilities to you
We sell products for your personal use in your home or garden.  Some of these carry certain safety risks and must be used with caution and as advised in the accompanying product notes.
That said, we do accept liability for any losses in the event of personal injury, proven to be as a direct result of our negligence.
However, all other losses, direct and indirect, are excluded.
In our discretion, you may be refunded the price you paid for the product in the event of any complaint.  Please refer to Refunds section.
Sale
Offers are subject to stock availability and not valid in conjunction with any other offer.
Plant sale
The plants in our sale are reduced in price as they are nearing the end of their season, so the online images may not fully reflect their current condition. However, the plants are still healthy and should bloom beautifully next season.
Pricing and descriptions
We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services here.
If there is a difference between the price for a product in the Dobbies store and the Dobbies website, you will be charged the price on the Dobbies website. The price offered in respect of a product on the Dobbies website may differ from the price offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the Dobbies website.
If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
All prices are inclusive of any VAT payable unless otherwise stated.
The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
Social media
Restaurant
Over 60s
Terms and conditions: One main course from the lunch menu plus a slice of cake. £2 supplement applies to fish & chips. Offer available Monday to Thursday from midday until 3pm. Meals are subject to availability. Ask in store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Beaconsfield, Hungerford, Keston, Andover, Lelant, Marple, Reading, York & Anchorwood.
Kids eat for £1
Terms and conditions: Enjoy one kids meal or breakfast for only £1 (from the children’s breakfast or lunch menu) per adult traditional or vegetarian breakfast or main course lunch purchased. Offer available every day from 12 noon until 3pm (breakfast only until 11.30am), in line with breakfast & lunch serving times. £1 supplement applies to kid’s roast dinner on Sundays. Meals are subject to availability. Ask in-store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with the exception of Beaconsfield, Hungerford, Keston, Andover, Lelant, Marple, York & Anchorwood.
2 for £15 traditional breakfasts
Terms and conditions: Two traditional or vegetarian breakfasts. Offer available every day until 11.30am. Regional variations of the food items included may vary by region. Meals are subject to availability. Ask in store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Beaconsfield, Hungerford & Keston.
Soup & sandwich
Terms and conditions: Soup of the day & a cheese, ham, egg or tuna sandwich. As part of this offer soup is not served with croutons or bread, the sandwich bread is limited to white, grain or no gluten bread only and excludes any side salad. Offer available every day from 11.30am until 3pm. Meals are subject to availability. Ask in store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Beaconsfield, Hungerford & Keston.
2 for 1 cream scones
Terms and conditions: Two plain or fruit scones. Offer available every day after 2pm. Scones are subject to availability. Ask in store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Beaconsfield, Hungerford & Keston.
BMAS Promotion T&Cs
Online survey prize draw rules
The sponsor
The prize draw sponsor (hereinafter referred to as the "Sponsor") is: Kokoro, Hart House, 6 London Road, St Albans, England, AL1 1NG
The client
The client commissioning the research (hereinafter referred to as the "Client") is: Dobbies Garden Centres Limited, Melville Nurseries, Lasswade, Midlothian, Scotland, EH18 1AZ
Prize draw period
The Prize Draw opens 23rd September 2025 and closes on 5th October 2025. All entries must be received before the closing date to be eligible for the prize draw.
Eligibility
The prize draw is open to legal residents of the United Kingdom and Republic of Ireland aged 18 and over.
The prize draw is free to enter and no purchase is necessary.
You are not eligible if, during the prize draw period you are (or you live with) or your immediate family member (parent, child, sibling and spouse of any of the foregoing) is an employee, representative, or agent of the Client, Kokoro or any of their subsidiaries, licensees or affiliates
By taking part, entrants are deemed to have accepted the prize terms and conditions.
The prize draw will be governed by English law and that entrants to the prize draw submit to the jurisdiction of the English courts
The prizes
One prize of £250, paid via cheque or via Particity (a 3rd party which the winner will need to register with to receive funds so that the process is contact free) within six weeks of confirmation of acceptance of the Prize. All taxes are the responsibility of the winner.
The prize is non-exchangeable, non-transferable and no cash alternative is offered. Further details from Particity can be found here https://www.particity.co.uk/faq/
How to enter
Entry is dependent on full completion and submission of your contact details within the Prize Draw Period. Entrants must opt in to enter the prize draw by entering their email address at the correct screen. All entries must be received before the end of the Prize Draw Period. All entries received after this date will not be counted. Only one entry per submission is permitted.
The draw
The Sponsor is responsible for administering the Prize Draw.
The random draw for the prize(s) will take place no later than 10 business days after the closing date of the Prize Draw Period.
The draw will be conducted in accordance with the MRS Code of Conduct rules (more information about the MRS can be found at https://www.mrs.org.uk/standards/code_of_conduct.
The selected entrant will be contacted by email within a further 10 business days of the draw and must confirm their full name and address to accept their prize.
If the selected entrant does not comply with the prize draw rules or is unable to respond within 14 days of being contacted, that entrant will be disqualified and no alternate winner will be selected.
For certain prize draws the sponsor may publish winners’ details on written request, in the format; first initial, surname, county (e.g. J Smith, Hertfordshire) up to 6 months after accepting. This is on the condition that the winner has consented to this. Further information can be found in our privacy policy.
Liability
Neither the Sponsor nor the Client are responsible for late, lost, misdirected, mechanically reproduced, misdelivered, incomplete, illegible, or unintelligible entries, messages or post; unavailable network connections; failed, incomplete, garbled, or delayed computer transmission; on line failures; hardware software or other technical malfunctions or disturbances; or any other communications failures or circumstances affecting, disrupting or corrupting the prize draw in any manner including without limitation, receipt of entries, entrance ability to participate in the prize draw, winner notification, or winner response to notification.
The Sponsor reserves the right to hold void, suspend or cancel the promotion at any time where it is reasonable to do so.
The Sponsor reserves the right (at its sole discretion) to disqualify any individual it finds to be attempting to undermine the entry process, the website, and/or the legitimate operation of the promotion; or otherwise fails to comply with these prize draw rules.
Neither the Sponsor nor the Client are responsible for any damage to entrant's computer or electronic equipment occasioned by participation in the prize draw or downloading of any information necessary to participate in the prize draw.
By entering, entrants agree to abide by these official rules and all decisions of the Sponsor will be final and binding on all entrants.
Dogs at Dobbies
Dobbies reserves the right to offer a different prize to the same monetary value should the initial prize become unavailable